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Chief Medical Officer

Austin, TX 78759

Posted: 05/21/2024 Job Number: 1720400

Job Description

JOB TITLE: Chief Medical Officer

ROLE: Manager

REPORTS TO: Chief Executive Officer

FSLA/OVERTIME STATUS: Exempt - "Salaried" Employee not eligible for overtime


The Chief Medical Officer (CMO) is the standard bearer of clinical care, the keeper of our approach to care for our patients and clients. Our approach to care is patient centered, sex positive, and affirming. The CMO leads clinical quality, safety, and value efforts across the organization, in conjunction with the executive team and others. The CMO helps us grow our services, refine and expand our care models, and lead a growing clinician team. We are growing in number of clinics as well as in tele-health services. The CMO will help us organize medical staff and provider reporting structures. The three primary responsibilities are clinical leadership, clinical quality, and medical education. This position reports to the CEO.

The CMO works with many cross functional teams to ensure patient centered, affirming, and sex positive care is delivered in all clinical settings. This role is 80%-90%% administrative to start and 10-20% of time in direct clinical care. The CMO is a key member of the executive team. 

  • Serve as the Chief Medical Officer for the Company and its programs.
  • Model our values in all aspects of work,
  • Be our ‘north star’ for all things medical.
  • Ensure the care provided by the Company's programs is patient centered; culturally affirming; free of shame, stigma, or judgement; trauma informed; sex positive; and from a place of harm reduction.
  • Oversee and lead medical and behavioral health advisory committees to the Board of Directors.
  • Provide leadership to regional medical directors, mentoring when applicable, and oversee medical staff.
  • Conduct chart review and performance evaluation of regional medical director(s).
  • Serve as interim clinic medical director for regions with vacancies, assist in filling regional medical director roles in coordination with key internal stakeholders.
  • Lead and oversee provider hiring and contracting, physician supervision arrangements of NP & PA, and prescribing authority/delegation for advanced practice providers.
  • Focus work efforts toward improving quality and value of care, including developing clinical quality measures and systems for measurement, reporting, and improvement in coordination with key internal stakeholders.
  • Work with Company leaders, practitioners, and other key stakeholders to build a model of care integrating sexual health and mental health.
  • Lead physician peer review and participate in continuous quality improvement committee.
  • Provide leadership and oversight to physician organization and research functions including serving as a site principal investigator.
  • Lead and oversee the clinical education for medical residency programs, medical education in community based clinical settings, clinical internships.
  • Assist with issues regarding Federal and State accrediting and licensing. 
  • Lead and manage direct reports.
  • Conduct performance evaluations for direct reporting staff.


List two to five measurable tasks that are key to indicating satisfactory performance in this role:

  1. Percent of incident reports assigned to CMO reviewed within timeline standard.
  2. Percent of cases escalated to CMO for exception approval reviewed within timeline standard.
  3. Number of charts reviewed of reporting medical director’s clinical practice. 


Education and/or Licensure: MD or DO with a current and unrestricted medical license in Texas and a valid DEA certificate, or licensed within 90 days if moving from outside of Texas, and board certification; highly desirable additional education graduate degree such as MPH, MHA, MBA. 

Experience: Previously held a leadership or management level position, or have demonstrated leadership experience. Completed a residency in family medicine, internal medicine, infectious disease, or similar. Experience in providing sexual health medical services or the inclusion as part of regular practice. Experience in treating HIV. Experience in providing LGBTQIA+ affirming health care. Experience in providing culturally affirming care to people of color, communities that have disproportionate health impacts, and people who are part of marginalized communities. Provided medical care in outpatient settings for at least 20% time within the last three years. 

Preferred Experience: Prior CMO, medical director, or chief resident experience. Served as a principal investigator (PI) or Co-PI for research studies (clinical trial or non-clinical trial). Prior work experience in a non-profit organization. Bi-lingual Spanish speaking fluency.

Knowledge, Skills, and Abilities:
  • Must have basic PC skills that include a combination of working in a Windows Operating System and Microsoft suite of applications including Teams.
  • Knowledge and use of electronic health records, preferred experience with Athena.
  • Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
  • Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.
  • Well-developed verbal and written communication skills in English; Additional language abilities desirable. Ability to work well under pressure with minimal supervision.
  • Ability to effectively interact with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crises or resistant or negative toward organizations.
  • Ability to apply time management practices to prioritize, schedule and complete work effectively to comply with mandated policies and deadlines.
  • Ability to work on multiple tasks or parts of tasks simultaneously to ensure timely completion of work activities.
  • Must be able to work productively with other departments and employees.
  • Ability to work with professionals from various partners and organizations.
  • Usually works forty (40) hours per week, some weekends may be required.
  • Must be able to multi-task, prioritize with strong time management skills.
  • Exceptional follow through on tasks and assignments

Physical Requirements/Environmental Conditions: Perform the following with or without reasonable accomodations:
  • Ability to express and exchange ideas via spoken word during activities in which they must convey detail or important spoken instructions to others accurately, sometimes quickly and loudly.
  • Perform repetitive motions with wrists, hands, and fingers. Individual must be able to exert up to 12 pounds of force occasionally and to be able to lift, carry, push, pull, or otherwise move objects. 
  • Work requires a minimum standard of visual acuity with or without correction that will enable people in the role to complete administrative and clerical tasks, as well as inspect and analyze.
  • Must be able to work and concentrate amidst distractions such as noise, conversation, and foot traffic; ability to handle interruptions often and be able to move from one task to another.
  • While worker may possibly be subjected to temperature changes, the worker is generally not substantially exposed to adverse environmental conditions as the work is predominantly inside.

Meet Your Recruiter

Alphonse Bilicic
Director of Physician Recruitment

Growing up with three sisters and a single mother, Alphonse quickly learned the value of community. At a young age, his family regularly received assistance from both community health centers and non-profit groups. He understands that without the support of his community, life would have been much different for his family. When he initially interviewed with UHC in 2014, Alphonse’s expressed a passion and desire to give back and support the same community who had helped him. Over four years later, Alphonse now leads the primary care division as Director of Physician Recruitment, specializing in placing Family Practice, Internal Medicine, and Pediatric Physicians in the same non-profit health centers that once served him.

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