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Find A New Opportunity
Advance your career by trusting your job search to UHC Solutions.
UHC Solutions
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http://www.uhcsolutions.com
http://www.uhcsolutions.com
USD
145000
165000
YEAR
true
TITLE: Chief Operations Officer
DEPARTMENT: Administration
REPORTS TO: Executive Director
DIRECT REPORTS: Deputy Operations Officer, Nursing Director, Dental Director, Medical Director, Behavioral Health Director, Director of Revenue Cycle, Financial Manager, and Executive Assistants
FSLA STATUS: Exempt
JOB SUMMARY
The Chief Operating Officer is responsible for the oversight of business development, strategic management, regulatory compliance, and successful operations of the organization. Provides direct oversight of organizational development, to ensure effective services are administered and provided to target populations and the surrounding community. Solicits and reinforces constructive and professional relationships with community stakeholders for the provision of quality health care services.
QUALIFICATIONS
An equivalent combination of education and work experience which appropriately demonstrates the knowledge, skills, and abilities to perform the above-described essential functions will be considered when hiring for this role.
ESSENTIAL JOB FUNCTIONS
Traditional Duties
Supervisory Skills
Customer Service
KNOWLEDGE, SKILLS, AND ABILITIES
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Adam Murata
Chief Operating Officer - 1975171
Posted: 05/22/2024
2024-05-22
2024-08-26
Job Number: 1975171
Pay Rate: 145k/year - 165k/year
Job Description
TITLE: Chief Operations Officer
DEPARTMENT: Administration
REPORTS TO: Executive Director
DIRECT REPORTS: Deputy Operations Officer, Nursing Director, Dental Director, Medical Director, Behavioral Health Director, Director of Revenue Cycle, Financial Manager, and Executive Assistants
FSLA STATUS: Exempt
JOB SUMMARY
The Chief Operating Officer is responsible for the oversight of business development, strategic management, regulatory compliance, and successful operations of the organization. Provides direct oversight of organizational development, to ensure effective services are administered and provided to target populations and the surrounding community. Solicits and reinforces constructive and professional relationships with community stakeholders for the provision of quality health care services.
QUALIFICATIONS
- Master’s degree in Business Administration, Health Care Administration, Nursing, or related healthcare field.
- Five (5) years in a healthcare leadership role
- Five (5) years of appropriate mix of clinical and business experience
- Recommended Federally Qualified Health Center (FQHC) or primary care practice management experience
- Recommended experience with federal grant reporting and compliance
- Strong clinical and business acumen with the ability to analyze data for decision-making
- Strong background in medical billing processes and knowledge of laws/regulations related to Medicare, Medicaid, and commercial insurance
- Strong delegation skills
- Excellent written and verbal communication skills
- Customer Service Oriented
- Strong problem-solving and conflict resolution skills
- Experience with accounting and electronic health record software
- Ability for spur of the moment transportation without relying on organization vehicles
- Must be willing and able to work evening and weekend hours if necessary
- Must be in compliance with Company Immunizations policy.
- Must be in compliance with ICS training requirements
An equivalent combination of education and work experience which appropriately demonstrates the knowledge, skills, and abilities to perform the above-described essential functions will be considered when hiring for this role.
ESSENTIAL JOB FUNCTIONS
Traditional Duties
- Provides leadership and participates in strategy development of short-term and long-term planning, as well as practice development
- Provides direct supervision of all practice sites.
- Plans, organizes, directs, and monitors all operational and clinical activities.
- Works directly with dental, medical, and counseling providers and staff to ensure effective and efficient operations
- Supports patient safety activities within clinical areas and participates in leadership patient safety rounds
- Provides verbal and written reports on a regular basis to the Executive Director regarding overall activities, performance, and goals
- Ensures resources are used in ways that will maximize the delivery of services within available resources
- Ensures the appropriate amount and type of staffing of practitioners and ancillary staff to meet the planned and budgeted goals and ensures a competent and productive labor force HR May 2024
- Maintains quality patient care and service by planning and developing programs to ensure compliance with established mandated policies and procedures, including HRSA requirements, TJC, licensing and accreditation programs
- Maintains mutually cooperative relationships and promotes positive interactions with government agencies and community groups
- Identifies new practice opportunities and other clinical activities that support the mission and success of the company
- Develops and participates in patient satisfaction, access, and safety initiatives
- Serves as part of the company executive management team, serving as a resource to help reduce costs and improve access to care
- Leads and supports key committees pertaining to service areas, clinical practice, and business issues
- Assists in the development of new business and marketing strategies to enhance company patient base and improve overall performance
- Assures that business practices are consistent with the overall practices of the the company
Supervisory Skills
- Supervises leaders in accordance with the organization’s policies and applicable laws
- Appraising performance and disciplining employees
- Addressing complaints and promptly and efficiently resolving problems and concerns
- Provides strategic leadership of the department
- Mentors’ directors, managers, supervisors, and staffÂ
Customer Service
- May represent the organization at public meetings and/or hearings
- Respond to public health emergencies as needed on weekends or evenings and other activities under the organization’s Strategic Health Plan
- Coordinates with other departments and/or community partners as needed
- Carry out the mission, vision and values of the organization
- Performs other duties as assigned by Executive Director
KNOWLEDGE, SKILLS, AND ABILITIES
- Interact effectively and professionally with persons from diverse cultural, socioeconomic, education, racial, ethnic, and professional backgrounds
- Work effectively with managers, co-workers, members of the public and professional groups
- Establish and maintain effective interpersonal work relationships
- Communicate effectively, clearly, concisely with others (internal and external customers, both verbally and in writing)
- Consistently demonstrate positive/proactive customer service attitude
- Consistently maintains ethical behaviors exemplary of quality public service and fair standards, inclusively, among all employees and members of the public
- Manage and coordinate activities and projects
- Function independently
- Exercise sound judgment and initiative
- Be flexible to shift priorities
- Maintain confidentially and adhere to HIPAA
- Receive constructive feedback in a positive manner
- Be available to accept new assignments to meet disaster related responsibilities
- Work towards goals and objectives of the Strategic Health Plan
- Adhere to departmental policies and procedures
- Adhere to the policies, mission, vision, and values of the organization
- Follow Clinic practice guidelines
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- The work is performed sitting at a desk or table or while intermittently sitting, standing, bending, crouching, or stooping. The employee occasionally lifts light and heavy objects.
- Emergency Preparedness Tier Level: 1Â
Meet Your Recruiter
Adam Murata
Account Executive - Community Health Leadership
Adam was born and raised in Waipahu, HI on the diverse island of Oahu. He graduated with a Bachelor’s degree in Marketing in 2016 at the University of Portland. At UHC Solutions, he relishes the opportunity to make an impact on community healthcare as it is his mission to improve the lives of the underserved communities as well as the candidates he is recruiting. Before entering the healthcare recruitment industry, he spent a few years marketing with a home improvement company based in Oregon.
In his free time, Adam can be found gaming with friends, watching Los Angeles Lakers games, and going to the gym for some heavy lifting sessions. He is also an avid foodie who is constantly finding new restaurants in the Portland Metro Area.
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