Find A New Opportunity
Advance your career by trusting your job search to UHC Solutions.
Find A New Opportunity
Advance your career by trusting your job search to UHC Solutions.
UHC Solutions
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http://www.uhcsolutions.com
http://www.uhcsolutions.com
USD
168000
210000
YEAR
true
JOB TITLE: Chief Operations Officer (COO)
REPORT TO: Chief Executive Officer
DIRECT REPORTS: Clinic Operations Manager(s), Patient Access Manager, RN Project Manager
JOB SUMMARY
The Chief Operations Officer (COO) at the Health Center plays a critical role in ensuring our clinics deliver exceptional, efficient, and compliant care to our community. Collaborating closely with the Chief Clinical and Wellness Officer (CCWO) and other leaders, the COO guides clinic operations to meet key performance metrics like patient outcomes, staff and patient satisfaction, patient experience and access, and provider productivity. In addition to supporting department heads across various service lines, the COO will lead high-impact organizational initiatives, from expanding clinic sites to introducing new service lines, driving excellence and standardization across all health center locations.
KEY RESPONSIBILITIES
KNOWLEDGE, SKILLS AND ABILITIES
QUALIFICATIONS
OTHER
FLSA STATUS
Exempt
NOTE
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an inclusive list of all duties, responsibilities and skills required of incumbents. In accordance with the Americans with Disability Act, reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential job functions.
Joe Hoffman
Chief Operating Officer
2024-12-17
2025-02-14
Job Number: 2761406
Pay Rate: 168k/year - 210k/year
Job Description
JOB TITLE: Chief Operations Officer (COO)
REPORT TO: Chief Executive Officer
DIRECT REPORTS: Clinic Operations Manager(s), Patient Access Manager, RN Project Manager
JOB SUMMARY
The Chief Operations Officer (COO) at the Health Center plays a critical role in ensuring our clinics deliver exceptional, efficient, and compliant care to our community. Collaborating closely with the Chief Clinical and Wellness Officer (CCWO) and other leaders, the COO guides clinic operations to meet key performance metrics like patient outcomes, staff and patient satisfaction, patient experience and access, and provider productivity. In addition to supporting department heads across various service lines, the COO will lead high-impact organizational initiatives, from expanding clinic sites to introducing new service lines, driving excellence and standardization across all health center locations.
KEY RESPONSIBILITIES
- Operational Leadership: Provide comprehensive operational support and strategic guidance to service line directors and managers of primary care, dental, behavioral health, and specialty clinics. Lead efforts to optimize clinic workflows, enhance patient access, and align operational processes with the Health Center's mission and performance goals. Ensure each service line has the resources, training, and support needed to deliver high-quality care and experience while fostering collaboration across departments to maximize service impact.Â
- Project Management: Serve as the organizational lead for major projects, including launching new clinic sites, introducing new service lines, and implementing system-wide improvements. Oversee the planning, coordination, and execution of initiatives, ensuring alignment with organizational priorities, timelines, and budgets. Collaborate with cross-functional teams, engaging stakeholders at all levels to facilitate smooth transitions, effective change management, and sustainable outcomes that enhance patient care and operational efficiency.
- Standardization: Lead the development and implementation of standardized workflows across all service lines to ensure consistency, efficiency, and highquality patient experiences. Document critical processes and create accessible resources to support operational alignment, including detailed workflow guides and training modules. Establish training systems that equip staff with the knowledge and skills to adhere to standardized procedures, and regularly assess processes to identify areas for improvement, ensuring ongoing alignment with best practices and organizational goals.
- Compliance Assurance: Ensure that all clinic operations adhere to local, state, and federal regulations, as well as health plan requirements, to maintain the highest standards of compliance. Coordinate with Compliance department in the development and documentation of compliance protocols, including detailed guidelines for clinic practices and patient interactions. Implement comprehensive training programs to equip staff with the knowledge to follow compliance standards confidently and accurately. Conduct regular audits and assessments to proactively address potential compliance gaps, ensuring that all clinics operate in full alignment with regulatory expectations and best practices.
KNOWLEDGE, SKILLS AND ABILITIES
- Clinic Operations Knowledge: Possess in-depth expertise in clinic operations, particularly within community clinic or outpatient settings, with a strong understanding of workflow efficiencies and patient-centered care.
- Regulatory and Compliance Proficiency: Demonstrate a thorough knowledge of compliance requirements for Federally Qualified Health Centers (FQHCs), including familiarity with Medi-Cal Managed Care standards and other relevant regulations.
- Project Management: Excel in managing multiple priorities and meeting deadlines in a fast-paced environment, applying strong organizational skills to lead complex projects successfully.
- Interpersonal and Communication Skills: Effectively communicate with individuals across all levels of the organization, fostering clear understanding, transparency, and trust.
- Leadership and Team Building: Guide and inspire teams with empathy and integrity, creating a supportive environment that motivates staff to engage fully and reach shared goals.
- Analytical and Problem-Solving Skills: Apply data-driven decision-making to solve complex challenges and develop strategies that align with the Health Center's mission and objectives.
- Commitment to Core Behaviors: Â Embrace and model the Health Center's 5 Core Behaviors in all interactions and leadership responsibilities. Serve as a lead ambassador for fostering the Health Center's culture:
- Serve Each Other: Demonstrate a collaborative spirit by supporting team members and fostering a culture where service to colleagues is prioritized for collective success.
- Appreciate Everyone: Show genuine appreciation for each individual’s contributions, cultivating an environment of respect and gratitude that strengthens team morale and commitment.
- Stay Positive: Approach challenges with optimism and resilience, inspiring others to remain motivated and focused on solutions, even in demanding situations.
- Be Inclusive: Promote an inclusive atmosphere where diverse backgrounds, perspectives, and ideas are valued, and everyone feels empowered to contribute meaningfully.
- Do Your Best: Strive for excellence in all tasks, setting a high standard for performance, integrity, and continuous improvement in yourself and others.
QUALIFICATIONS
- Experience: Minimum of 5 years in healthcare administration with a focus on operational leadership, ideally within a Federally Qualified Health Center (FQHC) or rural clinic setting.
- Education: Bachelor’s degree in Healthcare Administration, Public Health, Business Administration, or a related field (Master’s degree preferred). Clinical licensure with operational experience is also acceptable.
OTHER
- Physical Requirements: This role involves standard office activities, including the ability to sit, stand, and move around for extended periods and occasionally lift up to 40 lbs. Must be comfortable working with typical office technology.
FLSA STATUS
Exempt
NOTE
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an inclusive list of all duties, responsibilities and skills required of incumbents. In accordance with the Americans with Disability Act, reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential job functions.
Meet Your Recruiter
Joe Hoffman
Director of Community Health Leadership
As one of the senior members of UHC Solutions, Joe has spent the last nine years creating and cultivating relationships throughout the country with FQHC executives. He has excelled at listening to the current needs of the market and matching them with some of the top leaders in community healthcare. His team is currently responsible for developing new business and placing Administrative and C-Suite professionals on the West Coast.
Originally from Nebraska, Joe has maintained his Midwest values and roots. Along with being an avid skier, he enjoys staying active playing numerous sports around the city of Portland.
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