Find A New Opportunity
Advance your career by trusting your job search to UHC Solutions.
Find A New Opportunity
Advance your career by trusting your job search to UHC Solutions.
UHC Solutions
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http://www.uhcsolutions.com
http://www.uhcsolutions.com
USD
120000
150000
YEAR
true
POSITION SUMMARY
The Chief Operating Officer (COO) will help drive value-based reimbursement, including building new clinical care models that enhance exceptional patient experience and care quality across all Health Center facilities. The COO will build and lead clinical and non-clinical teams to continue improvements in operational excellence to optimize dental, mental health, Telehealth, and mobile unit care. They will be an integral part of making sure assessment and addressing of social determinants of health is integrated into all aspects of care.
DUTIES
QUALIFICATIONS
Lindsey Cusic
Chief Operating Officer
2024-12-04
2025-02-14
Job Number: 2851769
Pay Rate: 120k/year - 150k/year
Job Description
POSITION SUMMARY
The Chief Operating Officer (COO) will help drive value-based reimbursement, including building new clinical care models that enhance exceptional patient experience and care quality across all Health Center facilities. The COO will build and lead clinical and non-clinical teams to continue improvements in operational excellence to optimize dental, mental health, Telehealth, and mobile unit care. They will be an integral part of making sure assessment and addressing of social determinants of health is integrated into all aspects of care.
DUTIES
- Strategic Planning: Collaborating with the CEO and executive team, the COO helps develop and execute strategic plans that align with the organization’s mission and goals. The COO contributes insights into operational capabilities and constraints.
- Operational Leadership and Excellence: The COO is responsible for providing leadership and strategic direction to the health centers, clinical and other patient support services and programs, facilities, and other related administrative functions. The COO is also responsible for providing a consistent trauma-informed and culturally appropriate patient and staff experience across the network.
- Quality and Patient Safety: The COO is accountable for maintaining and improving the quality of care, patient safety and risk management within the organization. This includes implementing “best in class” protocols, procedures, and best practices to ensure high standards of patient quality outcomes that improve health equity, population health, and staff experience.
- Resource Management: The COO oversees the allocation and management of resources such as staffing, facilities, equipment, and supplies to ensure smooth and efficient operations. This includes the oversight of Health Center facilities to ensure optimal patient experience.
- Process Improvement: The COO continuously identifies areas for operational improvement and implements strategies to streamline processes, reduce inefficiencies, and enhance the patient experience.
- Financial Management: The COO works in collaboration with the CFO to create an operations budget that is aligned with the organization's strategic plan. The COO is also responsible for monitoring the organization's financial health, which includes forecasting, managing costs, optimizing revenue streams, and ensuring compliance with financial regulations.
- Regulatory Compliance: The COO ensures that the Health Center operates within regulatory frameworks and meets all legal and compliance requirements at the local, state, and federal levels.
- Stakeholder Engagement: The COO maintains positive relationships with internal and external stakeholders, including health care providers, administrative staff, patients, vendors, and community partners. The COO supports ongoing relationships with key partners in collaboration with the the Health Center's Finance department.
- Technology and innovation: The COO must embrace and assist in the integration of new technologies and innovative solutions to enhance the Health Center's Model of Care by improving health care delivery and operational efficiency. This includes participating in the optimization of the Health Center's electronic health, telemedicine, and other digital tools such as AI, and remote patient monitoring.
- Emergency Preparedness: The COO must mitigate operational risks and develop and implement plans for responding to emergencies and disasters to ensure continuity of care and the safety of patients and staff.
- Human Resources Management: The COO assists HR in the oversight of the personnel management of Health Center operations staff, including employee engagement and inclusion, recruitment and onboarding, development and succession, organizational design, performance evaluation, and retention strategies for health care professionals and support
QUALIFICATIONS
- 13 years of leadership experience, preferably in healthcare, preferably in FQHC or non-profit sector, partnering with executive leadership teams, and cross-functional
- Proven experience with transformation of organizational culture
- Experience leading clinical functions and back-office processes, systems, and administrative responsibilities
- Expertise in organizational effectiveness, continuous improvement, change management and performance management.
- The ability to influence culture and engagement while sustaining results during times of transition and growth.
- Experience managing cross-functional responsibilities, budgets, and setting strategic and operational plans.
- Mature leader able to manage conflict constructively, lead with acumen and influence, while developing meaningful relationships built on mutual trust.
- Expertise in aligning key messages and engaging key stakeholders and strategic vendors.
- Ability to innovate strategies based on cost-benefit analysis.
- Involvement in the development of new business ventures to diversify revenue streams
Meet Your Recruiter
Lindsey Cusic
Senior Account Executive - Community Health Leadership
In Lindsey’s early years she was a part of a youth group in her community that worked with the adolescence in the surrounding areas of Murfreesboro, TN. While She was there, she saw and learned the importance of caring for individuals who are less fortunate, in bad circumstances, or simply have nowhere to go. This is where her love of helping people developed. She had a craving to be a part of the bigger picture of caring more about the resolution than the problem.
She is passionate about people and is presently obtaining a BS in Psych so she can improve her understanding to truly make an impact on lives.
She is am married to her best friend whom she has known for 15 years, a proud pet mom, an avid hiker and wine connoisseur. She is passionate about travel, people and cooking. She has traveled to numerous states and backpacked Asia. In her career she spent 3 years in Admissions ranking among the top performers and successfully reaching the given target for her campus in her 2nd year as Director. She has also effectively recruited for Providence and Kaiser in the Portland Area for Acute Care & Skilled Nursing Communities RN’s and RN’s throughout Oregon before making the transition to UHC.
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