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Director of Nursing and Care Management

South Eastern, RI 02832

Posted: 12/12/2022 Job Number: 1212283 Pay Rate: 100k/year - 130k/year

Job Description

​​POSITION TITLE:       Director of Nursing and Care Management

ORGANIZATION:       Non-Profit Community Health Center (FQHC)

LOCATION:                 South East Coastal Rhode Island

Join a fully integrated non-profit Community Health Center (FQHC) located in SE Rhode Island! As a Federally Qualified Health Center, our number one mission is to serve and care for the needs of the underserved and marginalized populations of the community.

Enjoy the perks of:

v Schedule – Monday through Friday, 8:am to 5:pm (Covering ½ day Saturdays only as needed)

v Compensation Package - Base Salary - $100,000 to $130,000 (DOE) + Sign-on/Relocation Available

v Student Loan Repayment - This facility is eligible for NHSC Student Loan Repayment

v Administration - Dynamic and Supportive Administration Team

o   Participation on Committees: Quality, Compliance, Etc.

o   Fully Integrated PCMH Health Center - Primary Care, Dental, Behavioral Health

§  Primary Care Medical Home Certified (PCMH)

§  340b Pharmacy on site!

§  RN Care Manager Program

§  Care Coordination Program

§  MAT Program

§  WIC Program

§  Affiliated Food Pantry


Our FQHC provides team-based care consistent with the principles and standards of a Patient Centered Medical Home (PCMH).

The Director of Nursing & Care Management plays a major role in supporting the mission of the health center within our community through collaboration with government, private sector, community, and health center partners. The successful Director of Nursing & Care Management develops, implements, and monitors the delivery of high-quality medical care with an emphasis on patient experience and access to care. Combining administrative and clinical time, the Director of Nursing & Care Management develops and manages services while promoting health through education, collaboration, and outreach activities to our patients. The Director of Nursing & Care Management will be responsible for the registered nurses, nurse care managers, medical assistants, and other support staff. The Director of Nursing & Care Management will provide direct patient care to cover vacancies, and staff time-off as needed, while having an active role in defining staffing models. Remaining time will be dedicated to operational and administrative functions that aid the Chief Medical Officer in meeting productivity, process, and outcome goals consistent with our Health Center’s strategic plans.
Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
ü  Responsible for directing, organizing, and supervising the work of the Registered Nurses, Medical Assistants, Nurse Care Managers, and other support staff.

ü  Co-create care management processes with the Chief Medical Officer according to operational and quality outcomes goals including protocols to address the management of patient total cost of care to maximize reimbursement and minimize financial risk. Coordinate continuity of patient care with external healthcare organizations and facilities including the process of hospital admissions and discharge and referrals from primary care providers to specialty care providers for care management patients.

ü  Directs referral processes, prioritizing needed referrals for patients actively engaged in care management programs and to minimize delays in access for all patients. Demonstrate leadership through ensuring clear, convenient, and reliable communication processes between providers and the care management team including longitudinal care plans and care coordination. Supervise, coach, and mentor staff within functional areas of responsibility and regularly encourage or arrange educational opportunities.

ü  Collaborates with human resources in the interviewing of and recommendation to hire new staff.

ü  Ensures appropriate staffing levels in a fiscally responsible manner necessary for uninterrupted patient care during hours of operation.

ü  Conducts annual performance reviews for supervised staff, with regular feedback to staff according to our FQHC accepted standards. Performs and/or participates in competency testing of staff to assure the highest quality of patient care and culturally appropriate service. .

ü  Make recommendations for corrective action up to and including termination in collaborating with human resources and ensure appropriate documentation and follow-through of any resulting performance improvement plan, issues, and concerns. Verifies, audits, and authorizes time sheet approval for payroll processing.

ü  Develop and provide in collaboration with the Chief Medical Officer, department related in-service training activities for medical staff.

ü  Partner with IT on NextGen/EMR improvements and enhancements.

ü  Collaboratively innovates with our Health Center Quality and Leadership team to evaluate data and implement performance improvement plans for identified organizational priorities including quality, outcomes, safety, and business continuity.

ü  Meets departmental quality and productivity goals in support of our health center strategic plan and as determined with the Chief Medical Officer through review, implementation, and reinforcement of applicable policies and procedures.

ü  Works in collaboration with the Safety Committee in developing and implementing safety standards and regulations for equipment, supplies, implements safe practices in accordance with pertinent state, federal, and OSHA regulations. Works with Chief Operations Officer and Chief Compliance Officer to ensure that policies and procedures are followed. Possesses and refreshes knowledge of state, federal, and OSHA regulations, and implements policies and procedures to ensure compliance with regulations and guidelines.

ü  Complies with federal and health center requirements in the areas of protected health information and patient privacy.

ü  Attend and actively participate in supervision, training, and other meetings as assigned.

ü  Maintain strict confidentiality in all matters

ü  Operate within the scope of the Health Information Portability and Accountability Act to safeguard the privacy of protected patient health information 

ü  Enliven and support the mission, vision, and values of  the Health Center

ü  Adhere to organizational policies and procedures

ü  Adhere to the Health Center Compliance Program Standards

ü  Performing other duties as assigned to meet business needs
ü  Graduate of a school of nursing. Bachelor's Degree required; Master’s Degree preferred.

ü  Current licensure with the State of Rhode Island as a Registered Nurse.

ü  Experience in chronic disease management, community nursing, or care management.

ü  Managerial experience in a community health setting is preferred.

ü  Familiarity with 340b Federal program is a plus

ü  CPR certified and knowledge of basic first aid.

ü  Cultural sensitivity necessary to work with a diverse patient and staff population.
Competency Statement(s)
ü  Accuracy - Ability to perform work accurately and thoroughly.

ü  Detail Oriented - Ability to pay attention to the minute details of a grant, project or task.

ü  Organized - Possessing the trait of being organized or following a systematic method of performing a task. 

ü  Dedicated – To be able to work remotely at select times.

ü  Communication, Oral - Ability to communicate effectively with others using the spoken word.

ü  Customer Oriented - Ability to take care of the customers’ needs while following company procedures. 

ü  Enthusiastic - Ability to bring energy to the performance of a task. 

ü  Ethical - Ability to conduct conforming to a set of values and accepted standards. 

ü  Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.

ü  Communication, Written - Ability to communicate in writing clearly and concisely.

ü  Decision Making - Ability to make critical decisions while following company procedures.

ü  Empathetic - Ability to appreciate and be sensitive to the feelings of others.

ü  Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

ü  Reliability - The trait of being dependable and trustworthy.

ü  Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.

ü  Patience - Ability to act calmly under stress and strain and not be hasty or impetuous.


Interested in learning more about this and other Leadership opportunities? Contact Mike Musick for additional details:


Michael Musick, Account Executive

Executive Leadership Recruitment - Northeast Region

UHC Solutions

3 Centerpointe Drive, Ste. 250

Lake Oswego, OR  97035

(503)  765-5289 Call  or Text Direct

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Meet Your Recruiter

Kevin Jackson
Director of Oral Health Recruitment

Originally from Flint, Michigan, Kevin served in the US Army as a Military Police officer. After being discharged as a disabled veteran, Kevin returned to Michigan and obtained a degree in Criminal Justice. He then worked in the healthcare field for 13 years in fields including; EMS, ED and Private Practice. He also taught both clinical and administrative courses at two colleges in the Portland Metropolitan Area.

Kevin made a move from podium to recruiting in 2007 to assist professionals obtain and advance their careers and recognize their dreams. He has over 5 years’ experience in motivating recruitment teams to achieve excellence and process discipline, resulting in successful outcomes for both candidates and employers.

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